Measure is an aerial intelligence company that builds software to automate drone operations. We’re looking for a results-focused team member to be the primary touchpoint for our growing customer base. As a Customer Technical Support Associate, you'll be responsible for collaborating with other teams to prioritize customer feedback and find solutions.

Responsibilities:

  • Be an expert in the Measure product.
  • Proactive and technical problem solving, specifically those customers may encounter when producing data products thru the software platform.
  • Log and track support tickets using internal management systems (HubSpot and Jira). Maintain all activity in these systems, from origination to resolution.
  • Provide high-quality, responsive customer support via multiple channels, answering questions and helping customers successfully use Measure’s Ground Control software platform.
  • Perform post-resolution follow-up to ensure all issues are fully understood and remediated.
  • Update and maintain product and technical support documentation, including manuals, user guides, technical articles, and an online Knowledge Base. Update and maintain relevant training materials including guides and videos.
  • Assist the sales and account management teams with new customer onboarding.
  • Share customer feedback across multiple departments to help improve Measure’s products and services and create an overall excellent customer experience

Required skills & experience:

  • Bachelor’s degree in a STEM field with 1-2 years of customer-facing experience for at a software company. Experience with Pix4D and Geoserver or other GIS platforms a plus.
  • Must have familiarity with using SaaS helpdesk and CRM systems. Experience with HubSpot or Jira a plus.
  • Customer-centric – a genuine passion to understand and help those around you.
  • Self-motivated – a desire to keep moving towards goals despite obstacles and potential setbacks.
  • Excellent written and verbal communication skills, including phone-based support skills.
  • Effective multi-tasker.
  • Problem solver – with a bias towards taking action in a fast-paced environment.
  • Experience with drones, either professionally or personally a plus but not a requirement.

Benefits:

  • Medical, Dental, & Vision
  • Flexible vacation policy
  • Parental leave
  • Commuter benefits
  • Professional development support

 

Email your resume to alacy@measure.com if interested.